None of my local retailers in WA had this sofa chaise stocked in the color I wanted, and I needed it within a few weeks. Even though the store is in CA, I preferred purchasing from a physical store rather than online, so I called Ornate. They confirmed they could deliver it by the end of the month! Though I hadn't tried the sofa in person and was a bit worried, it turned out to be the perfect size and incredibly comfortable, all at an amazing price. I wanted a comfortable couch that wasn’t beige or grey and was also affordable. The seats are deeper than most of the ones I tried at Ashley, and the back is higher, providing great neck support—better than all the expensive modern sofas currently in trend. To top it all off, our delivery driver was extremely helpful and communicative. The couch arrived well before I needed it! I’m so happy!
Their team communicated delivery impeccably. They showed up on time assembled furniture and placed it in home without a hiccup! Fantastic experience!
I bought the Lindyn 3 piece sectional and matching rocker/recliner and I LOVE THEM!!! This furniture is so soft and comfortable, everyone who sits on it never wants to get up! The sales people really work with you regarding price and delivery. My experience was great from start to finish. Big shout out to Jeremy, he's awesome!
From the moment we walked in the staff was super kind and helpful. We went through the whole showroom to see all of the options for our space and ended up purchasing a couch and some barstools. We will definitely be back for any future furniture needs!
We are in the Las Vegas area and contacted Ornate after a local store quoted an 8-week delivery delay. The folks at Ornate responded with a 3-day delivery date. The communication about timing from the driver was perfect and the delivery guys handled the package carefully and placed it exactly where we wanted it inside our home. I highly recommend this team.
Just had a great experience from start to finish our house is amazing and thanks to ornate furniture
This couch is amazing and the store itself has great furniture and they are all very helpful. I will definitely buy more from here.
Special thanks to Omer! He helped us get what we were looking for! He was very patient and definitely put up with us for a few hours. 🤣 He answered all the questions we had for each item. This company has great culture! Very friendly people. We purchased beds and couches from here and the family is satisfied with our purchases. I will definitely buy from Ornate again.
They were kind, they gave me a discount, I'm fine (the watch gift did not have the parts)
Chad was absolutely a very engaging and highly competent logistics man. Worked well with my Florida contact. Thank you for having Jeremy(Sales) and Chad. Begins a solid relationship.
Jeremy and Ozzie went above and beyond to ensure I received my order. I love my sofa!
From Jeremy and Ozzy in showroom, to Robert at delivery it was an excellent experience. New bed and sectional are both great. Can’t recommend Ornate enough. Thank you!
I was very pleased with my salesman Ozzie. He was informative, friendly & professional. He was patient with my indecisions & very helpful. The prices were very comparable & better than other furniture stores. The delivery staff were also great! Friendly & professional.
Im giving 5 star due to the fact when i ordered some info did not match up and they wanted verification of who we were before they would process order which at first i was skeptical but understood, the chairs i ordered took a month to be delivered which was a little longer than expected but overall they are a great company and i will order again
The color, the size and the comfort are just perfect. I wasn't here to recieve it but the people who recieved it for me said the people who came to install it were really nice, so I want to take a moment to thank to the delivery guys. My place has such compact stairs and no elevator so I'm sure it was hard to take in.
The sofa gets complements from everyone who has seen it, it was bigger and pricier than I expect it but worth every penny. Buy it, you won't regret it! It's so sturdy and spacious more than 3 people fit comfortably even the dogs. What I also liked is that you got to choose the pieces you want it to fit your place, my place is a studio so the chaise and the arm were the perfect fit (a tad wide) but overall worked great for my small place. The sofa is like sitting on a cloud, best purchase ever!
I live in Santa Ana so my delivery was really fast, I ordered online on Sunday, had it delivered Wednesday. I would've loved to know exactly when it was going to be delivered, they let me know the day off and not when I put in the order (even when checking the tracking link), but other than that not complains.
My experience was the best ordering from ornate the people had patience with me as I am a first time buyer something big and this much online I was a little worried very helpful the mover Brian/ryan I believe I remember was awesome he was alone and did such a great job delivering the sofa to my upstairs apartment he even showed me an example on how to put on footbeds just a visual thank you ornate the couch was so comfortable and is huge lol